LG AI for Seniors
Designed an AI-powered B2B smart living platform that connects LG ThinQ with TVs, appliances, and energy systems to support seniors in U.S. smart townhouses, first tested in North America.
Role
Product Designer, PM
Team
1 Product Designer, PM / 1 Visual Designer / 60 Developers
Period
8 month, 2019
Overview
Led the design of an integrated AI experience for seniors living in smart townhouses, developed as a U.S. B2B business model with LG ThinQ. Connected LG’s AI technology, TVs, appliances, and energy systems to create a unified platform that supports daily life and safety management. The first pilot test launched in North America, demonstrating the potential of AI-driven smart living for senior communities.
Challenge
Seniors living alone in smart townhouses faced difficulties with daily health routines, appliance control, and especially safety monitoring. Existing solutions were fragmented, leaving many feeling vulnerable and unsupported.
Objective
Create a unified AI-powered platform with LG ThinQ AI that integrates TVs, appliances, and energy systems. Deliver proactive health support, seamless appliance control, and smart-townhouse service connections to improve independence and ensure reliable safety for seniors.
Result
The North America pilot showed strong outcomes. Seniors expressed high satisfaction with easier daily routines and improved health tracking, and most importantly, reported the highest sense of reassurance in safety, knowing the system could alert staff in case of emergencies.
Research
As a result, the survey yielded a variety of meaningful insights.
(Details available upon request.)
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